Shipping & Returns

Store Policy

 

Please read the following policies before purchasing from us.

 

Shipping Policy:

We impose a simple shipping policy:

·         Free Ground Shipping on Everything throughout the Continental United States (except battery backup units) when paying by check.

·         Same Day Shipping for all orders received before 3PM MST (excludes weekends & holidays) (This excludes orders where we are contracted to perform configuration and installation or orders that have back ordered items)

·         Tracking Information Provided via email and under "My Account"

·         Courtesy Phone Call to Inform of Shipment and Tracking Information

·         Fedex & UPS used for Shipping.

·         East Coast & West Coast Warehouses streamline delivery time


Purchasing Policies:

·         New Hardware & Software is sold on our site

o    Occasionally we offer used hardware, but will be advertised under a Category called "Used Hardware" and it will be clearly marked with GREEN highlighting as USED HARDWARE on the first line of the items description.

·         You are Guaranteed Free Technical Support for all purchases

o    Support is provided only for the products purchased from us directly

o    Support is provided for the first 30 days of your purchase, and is limited to ensuring hardware or software is in working and functioning order. Training is not provided under support.

o    Monday through Friday via Phone, Email, and Remote Connections (7AM - 5PM PST)

o    Weekends via Phone, Email, and Remote Connections (9AM - 2PM PST)

 

·         Low Price Guarantee

o    We've worked hard maintaining competitive pricing. And, we guarantee you will obtain it here.

o    In the event you find a lower price please place your order and include the following in the notes:

§  Exact public web address of the item with the published price

§  Item Name and SKU

§  Date & Time you found the published price

o    You will be guaranteed the same pricing if it is legitimate and identical to our offering

o    However, the item and web site selling it must match the following criteria

§  Free Shipping

§  Identical Part Number for purchased items

§  Free Technical Support

·         Payments Accepted & Payment-Credit Policy

o    Visa, MasterCard, Check/MO, PayPal, and Google Checkout are accepted

§  Checks & Money Orders will delay orders until funds clear

§  Please ensure all Checks or Money Orders are shipped along with your online order form that you printed upon order placement.

o    Payments are Processed Only After Orders are Reviewed for Accuracy

§  Orders are reviewed within minutes of placement (7-days/week 9AM-11PM PST)

§  If an order appears fraudulent the Billing & Shipping Contact will be called for verification. We will attempt communication for 72 hours until we cancel the order.

o    Price Guarantee Credits are provided within 24 hours

o    Return Credits or Refunds are provided within 5-10 business days (please see return policy)

 

Return Policy:

We try to make our return policies as simple as possible.  Please take the time to read below to ensure you understand this policy.

Returns are not very common, but from time to time it is necessary for you to return a product. We will make every effort to ensure that your visit here was a great one in hopes we can continue working with you in the future. Our return policy is more liberal than most in an effort to earn your trust when purchasing with us.

·         DOA or Defective Products

o    Rarely items are shipped from the manufacturer that arrives broken. However, they are returnable.

o    These items must be returned within 11 Business Days

o    All original item(s) packaging, contents, accessories & manuals must be returned

o    We will arrange the pickup of the item at our expense

o    A Replacement Product is provided in exchange within 1 business day

o    No Charges are assessed for DOA or Defective Products

o    An RMA Number must be issued by Simple POS. No returns are accepted unless an RMA is provided and is clearly marked on the Shipping Label. Please do not place RMA numbers on the manufacturers packaging. You may receive an RMA number by contacting our sales department.

§  If the proclaimed damaged item returned is not deemed defective by the manufacturer a 15% restocking fee and a bench (testing) fee of up to $75 may be assessed. Please keep in mind that our technical support will assist you with troubleshooting any issues before you send product back. In most cases, we can accurately determine if the problem exists with the product or is caused by another variable in your environment.

·         Un-opened Merchandise (Hardware Only)

o    Factory sealed Merchandise is returnable up to 20 days from purchase date

o    No fees assessed for these returns

o    Shipping Costs are not reimbursed, Return Shipping is paid at your expense

o    Refunds are provided within 5-10 business days from date of receipt

o    An RMA Number must be issued by Simple POS. No returns are accepted unless an RMA is provided and is clearly marked on the Shipping Label. Please do not place RMA numbers on the manufacturers packaging. You may receive an RMA number by contacting our sales department.


·         Software Merchandise

o    Software cannot be returned once an order is processed. This is an industry standard that was created in an effort to prevent software piracy. All software orders are verified with the purchaser prior to order processing. This allows you the ability to make any changes to the order, and ensures that you are purchasing the correct product.

o    Please ensure that you download a demo of any software if you are unsure you wish to fulfill the purchase

·         Service Refunds

o    Service purchases are based on flat rates or hourly rates, which may be discounted.  In general, all service time is non-refundable.



Secure Online Purchasing

·         Ordering online with Simple POS is safe and secure!

·         We employ a method of interaction with our visitors that does not compromise credit card information.

·         This online system is 100% secure.

·         We encourage you to feel comfortable using your credit card to conduct commerce on our site.